In light of recent developments within the off-grid power community, EG4 Electronics and Luxpowertek have issued a joint statement addressing reports of unauthorized software being used to disable inverters. This issue has raised concerns among homeowners and installers, prompting us to emphasize our commitment to transparency, reliability, and customer support.
A Firm Stance on Consumer Rights
In the joint statement, EG4 Electronics and Luxpowertek emphasize the importance of protecting homeowners’ rights. Customers who purchase hybrid inverters should have the confidence that their systems will remain fully operational for the duration of their expected lifespan.
Both companies reaffirmed that:
- Products sold to customers are their property, and unauthorized disabling or interference is unacceptable.
- Free software updates and improvements should remain accessible to customers to enhance product performance.
- Transparency and accountability are essential to maintaining customer trust.
Commitment to Transparency and Integrity
EG4 Electronics and Luxpowertek have built their reputations on providing reliable, high-quality inverters that meet the needs of homeowners and installers alike. In the statement, both companies confirmed that they have never used unauthorized software to disable products and will continue to adhere to ethical and transparent standards.
Empowering Consumers with Reliable, User-Focused Technology
As key partners in the U.S. renewable energy market, EG4 Electronics and Luxpowertek remain dedicated to delivering dependable and innovative solutions. Their commitment to providing ongoing software updates and customer support underscores their focus on empowering consumers with reliable, user-focused technology.
By addressing these concerns directly, EG4 and Luxpowertek have reinforced their roles as trusted leaders in the hybrid inverter market. Both companies expressed their appreciation for the trust and support of their customers and partners, pledging to continue advancing renewable energy solutions that align with consumer needs and expectations. For more details, take a look at our press release.
